Privacy Policy

Last Updated: 01/04/2025

1. Introduction

Welcome to GroutandSiliconerepairs.com.au. We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or engage our services.

This policy complies with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth).

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

  • Complete forms on our website
  • Request a quote for our services
  • Contact us via email, phone, or other communication channels
  • Subscribe to our newsletter
  • Provide feedback

This information may include:

  • Name, address, and contact details
  • Property information related to requested services
  • Payment information
  • Any other information you choose to provide

2.2 Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device, including:

  • IP address
  • Browser type
  • Operating system
  • Pages visited
  • Time and date of your visit
  • Referring website addresses

This information helps us analyze trends, administer the site, and gather demographic information.

3. How We Use Your Information

We use the information we collect for various purposes, including to:

  • Provide, operate, and maintain our services
  • Process and complete transactions
  • Send administrative information, such as appointment confirmations
  • Respond to inquiries and fulfill requests
  • Improve our website functionality and user experience
  • Send marketing and promotional communications (if you have opted in)
  • Analyze website usage to enhance our service offerings
  • Protect against, identify, and prevent fraud and other illegal activities

4. Disclosure of Your Information

We may share your personal information with:

  • Service providers who perform services on our behalf
  • Professional advisors, such as lawyers, accountants, and insurers
  • Government bodies, regulators, or other authorized entities as required by law
  • Third parties in connection with a business transfer (e.g., merger or acquisition)

We will not sell, trade, or rent your personal information to third parties for marketing purposes without your explicit consent.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Third-Party Links

Our website may contain links to third-party websites. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services. We encourage you to read the privacy policy of every website you visit.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our website and store certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

8. Your Rights

Under the Australian Privacy Principles, you have the right to:

  • Access your personal information
  • Correct inaccurate or incomplete information
  • Request deletion of your personal information
  • Object to or restrict the processing of your information
  • Withdraw consent at any time (where processing is based on consent)
  • Lodge a complaint with the Office of the Australian Information Commissioner

9. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.

10. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.

11. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at:

GroutandSiliconerepairs.com.au Email: [Your Email Address] Phone: [Your Phone Number] Address: [Your Business Address]

By using our website, you acknowledge that you have read and understand this Privacy Policy.